DESCRIPTION
Pelatihan Strategi Komunikasi Efektif ini akan mengajak anda menguasai langkah-demi-langkah yang proven, konkrit untuk memahami dan menjalani pembicaraan yang sulit. Anda akan ditunjukkan bagaimana bersiap-siap, bagaimana memulai pembicaraan efektif yang akan mengurangi rasa defensive lawan bicara anda.
Anda juga akan belajar bagaimana pembicaraan yang tadinya sulit bisa tetap konstruktif, tidak peduli respon lawan bicara anda. Apakah anda harus berhadapan dengan klien yang sulit, pelanggan yang sulit, dengan bos anda yang menyusahkan, pelatihan ini akan sangat membantu anda menangani pembicaraan yang sulit.
COURSE OUTLINE
Decoding the Structure of Difficult Conversations
Conversation: What’s the Story Here?
What Should We Do with Our Emotions?
Moving Toward a Learning Conversation
Stop Arguing About Who’s Right
Why We Argue, and Why It Doesn’t Help
Why We Each See the World Differently
Move from Certainty to Curiosity
To Move Forward, First Understand Where You Are
Our Assumptions About Intentions Are Often Wrong
Good Intentions Don’t Sanitize Bad Impact
Distinguish Blame from Contribution
The Costs of the Blame Frame
The Benefits of Understanding Contribution
Feelings Matter: They Are Often at the Heart of Difficult Conversations
Finding Your Feelings: Learn Where Feelings Hide
Difficult Conversations Threaten Our Identity
During the Conversation: Learn to Regain Your Balance
To Raise or Not to Raise: How to Decide?
Why Our Typical Openings Don’t Help
Listening Transforms the Conversation
How to Listen from the Inside Out
Speak for Yourself with Clarity and Power
METHOD
Presentation
Discussion
Case study
