Business English For Secretaries
Business English For Secretaries
10 – 11 Maret 2026 Jakarta Hotel Asyana Kemayoran
Description
Dealing regularly with clients and documentation, requires a knowledge of business terminology. This course is designed to provide English language skills training within the context of a business environment, and is particularly suitable for secretaries and PA.
Objectives
- Improving your English language skills in contexts relevant to your role
- Recognising the key functions of your role
- Receiving individual feedback on your language skills
- Perfecting your skills in English to be more effective and efficient in your job
- Building on your skills in preparing meetings, business trips, conferences and other events
- Increasing your confidence when using English with visitors and colleagues
- Fast tracking the development in your overall language ability
Course outline
1. The Role of the PA/Secretary
- Defining and developing the role of the PA/Secretary
- Describing the most important challenges & how to overcome them
- Planning for development
2. Effective Communication
- Interacting with others
- Defining and developing the role of the PA/Secretary
- Relevant vocabulary for different company functions (HR/Finance etc)
- Making plans and diary arrangements
3. Dealing with visitors
- Welcoming, Introductions and Greetings
- Making small talk
- Checking and clarifying arrangements
4. Organising a conference or event
- Planning the event
- Writing to participants and delegates
- Circulating information
- Collating requirements
- Clarifying requirements – ordering equipment
- Dealing with the Venue – precise and clear instructions
- Complaints and apologies
5. Communicating in writing
- Emails and short notes
- Formal and informal letters
- Report writing
- Diplomatic language
- Clarity and conciseness
- Summarising and concluding
- Taking minutes of a meeting
- Writing up the minutes
6. Telephoning
- Simplicity and clarity
- Pronunciation
- Making suggestions and proposals
- Taking notes and messages
- Using your voice effectively
7. Practical application
- Relevant role-plays and practice
- Individual and group feedback
- Sharing ideas and experiences with others
- Discussion of Cultural factors when dealing with other nationalities
Participants
- Administration
- Corporate Secretary
- General Affairs
- Human Resources (HR)
- Corporate Communication
- Customer Service
- Operations
- Management
- Top Management / Executive
- Support Functions
Method
- Pre-test
- Presentation
- Discussion
- Case study
- Post-test
Facilities
- Ruang Meeting Representatif
- Sertifikat Pelatihan Resmi
- Instruktur Profesional & Berpengalaman
- Training Kit Eksklusif
- Souvenir
- Pick Up Participant (Yogyakarta)
