Digital Maturity Assessment: Evaluasi Tingkat Kematangan Digital Bank Anda

Scheduled 29 – 30 April 2026 Bandung

Registration

Digital Maturity Assessment: Evaluasi Tingkat Kematangan Digital Bank Anda

29 – 30 April 2026 Bandung Hotel Noor

Description

Di era transformasi digital, kemampuan bank untuk bersaing sangat ditentukan oleh tingkat kematangan digitalnya. Digital Maturity Assessment (DMA) adalah alat strategis untuk menilai kesiapan organisasi dalam mengadopsi teknologi, integrasi sistem, data analytics, keamanan siber, dan pengalaman nasabah. Pelatihan ini memberikan pemahaman mendalam mengenai kerangka evaluasi DMA, metrik kunci, gap analysis, dan roadmap pengembangan digital bank. Peserta akan belajar tidak hanya mengukur kematangan digital secara objektif, tetapi juga mengidentifikasi area kritis yang memerlukan peningkatan untuk mendukung inovasi, efisiensi, dan kepatuhan regulasi.

Pelatihan ini dirancang untuk membekali peserta dengan kompetensi menyeluruh dalam melakukan Digital Maturity Assessment secara komprehensif. Materi mencakup framework penilaian, digital strategy alignment, IT & operational capabilities, data governance, customer experience, innovation readiness, hingga pemetaan gap dan rekomendasi tindakan. Peserta akan mampu menyusun laporan evaluasi yang actionable, menentukan prioritas transformasi digital, dan mengembangkan roadmap strategis untuk meningkatkan daya saing bank di ekosistem keuangan digital global.

Objectives

Memahami konsep Digital Maturity dan kerangka evaluasinya dalam perbankan.
Menguasai metrik dan indikator untuk menilai kematangan digital bank.
Mampu melakukan gap analysis terhadap proses, sistem, dan budaya digital.
Mengintegrasikan penilaian digital dengan strategi bisnis dan inovasi produk.
Menyusun roadmap transformasi digital yang realistis dan berkelanjutan.
Mengoptimalkan customer experience melalui peningkatan digital capability.
Memastikan kepatuhan regulasi OJK dan best practice internasional dalam digitalisasi.
Memberikan rekomendasi actionable untuk meningkatkan efisiensi, inovasi, dan daya saing bank.

Course outline

1. Landasan Digital Maturity dan Relevansi Perbankan

Definisi Digital Maturity dan tujuan assessment
Tren global dan regional transformasi digital perbankan
Dampak kematangan digital terhadap operasi, risiko, dan revenue bank
Hubungan DMA dengan strategi bisnis, customer experience, dan GRC
Benchmark digital maturity bank internasional

2. Framework & Model Digital Maturity

Capability maturity models: CMMI, Deloitte, Gartner Digital Maturity Model
Domain evaluasi digital:
Strategy & Leadership
Digital vision dan governance
Leadership alignment dengan digital roadmap
Organizational culture supporting innovation
Customer Experience
Omnichannel experience readiness
Personalization & journey mapping
Customer feedback integration
Operations & Processes
Automation & RPA integration
Lean processes & workflow optimization
Core banking & back-office digital integration
Technology & Infrastructure
Cloud adoption, system interoperability
Cybersecurity & IT resilience
Data management & analytics infrastructure
Data & Analytics
Data governance & quality assurance
Advanced analytics, AI/ML capabilities
Predictive & prescriptive insights for decision-making
Innovation & Agility
Innovation labs & fintech collaboration
Agile project management adoption
Product development lifecycle readiness

3. Penentuan Metrik & Key Performance Indicators (KPI)

KPI untuk tiap domain digital maturity
Leadership & Governance: digital strategy adoption rate, board engagement
Customer Experience: NPS, digital adoption rate, service response time
Operations & Processes: transaction processing speed, error reduction
Technology: system uptime, cyber incident rate, infrastructure scalability
Data & Analytics: data accuracy, predictive analytics coverage
Innovation: number of new digital products, time-to-market, R&D budget utilization
Weighting KPI berdasarkan prioritas strategis bank
Benchmarking dengan peer bank dan best practice

4. Data Collection & Assessment Methodology

Data sources: internal surveys, process mapping, transaction data, IT audit
Self-assessment vs external assessment
Scoring methodology dan rating scale: Initial, Developing, Advanced, Leading
Gap identification: current state vs desired state
Validation techniques: interviews, workshops, evidence review

5. Gap Analysis & Risk Identification

Mapping gaps pada setiap domain digital maturity
Risiko terkait gap: operational, regulatory, reputational, competitive
Prioritization based on impact and urgency
Root cause analysis for identified gaps
Action plan drafting aligned with risk mitigation

6. Roadmap & Action Planning

Strategic roadmap development based on DMA results
Short-term, medium-term, long-term initiatives
Integration with enterprise risk management and digital strategy
Resource planning: budget, human capital, technology adoption
KPI monitoring & continuous evaluation for roadmap implementation

7. Customer-Centric Digital Transformation

Mapping customer journey against digital maturity gaps
Personalized offerings & digital engagement strategies
Feedback loop for continuous CX improvement
Omnichannel consistency: branch, mobile, online, call center
Digital literacy programs for customers

8. Technology Enablement & Cybersecurity

IT infrastructure optimization: cloud, core banking, API integration
Security assessment & controls: identity, authentication, monitoring
Regulatory compliance digital: OJK, data privacy, AML/KYC
Disaster recovery & business continuity integration with DMA
Emerging tech readiness: AI, blockchain, RPA, IoT in banking operations

9. Innovation Capability & Change Management

Fostering digital innovation culture in bank
Agile adoption, innovation labs, fintech partnerships
Employee upskilling & digital mindset development
Incentive & recognition systems for innovation adoption
Change management methodology: communication, stakeholder engagement, training

10. Reporting & Presentation of Digital Maturity Assessment

Structuring DMA report: executive summary, domain scores, gap analysis, recommendations
Visual representation: dashboards, heat maps, radar charts
Actionable recommendations with priority and roadmap
Communication to board, management, and regulatory stakeholders
Continuous monitoring & review cycles

11. Case Studies & Simulation Praktik

DMA pada bank retail vs bank korporasi
Scenario analysis: digital gaps affecting customer experience, compliance, and operations
Hands-on scoring, gap identification, and roadmap drafting
Simulation: presenting DMA findings to board and management
Benchmarking & lessons learned dari bank internasional