Banking Workplace Transformation & Operational Resilience
Banking Workplace Transformation & Operational Resilience
Description
Pelatihan Banking Workplace Transformation & Operational Resilience dirancang untuk membantu institusi perbankan menghadapi perubahan lingkungan kerja, transformasi digital, serta tantangan operasional yang semakin kompleks di era modern.
Perubahan pola kerja, percepatan digitalisasi layanan, meningkatnya risiko siber, gangguan operasional, serta tuntutan efisiensi dan agility mendorong bank untuk membangun organisasi yang adaptif dan memiliki operational resilience yang kuat. Tidak hanya fokus pada teknologi, transformasi tempat kerja juga mencakup budaya kerja, kolaborasi lintas fungsi, tata kelola operasional, dan kesiapan sumber daya manusia dalam menghadapi perubahan bisnis yang cepat.
Melalui pelatihan ini, peserta akan memahami strategi transformasi workplace di industri perbankan, penguatan operational resilience, business continuity awareness, manajemen risiko operasional, serta peningkatan produktivitas dan ketahanan organisasi secara berkelanjutan.
Objectives
Setelah mengikuti pelatihan ini, peserta diharapkan mampu:
- Memahami konsep workplace transformation dalam industri perbankan modern.
- Meningkatkan kesiapan organisasi menghadapi perubahan operasional dan digitalisasi.
- Memahami prinsip operational resilience dan business continuity.
- Mengidentifikasi risiko operasional yang dapat mengganggu layanan bank.
- Mengembangkan budaya kerja agile, collaborative, dan adaptive.
- Meningkatkan efektivitas koordinasi dan produktivitas kerja di lingkungan hybrid maupun digital.
- Memahami strategi mitigasi risiko dan penguatan ketahanan operasional bank.
- Mendukung terciptanya operasional bank yang efisien, stabil, dan berkelanjutan.
Course outline
1. Banking Workplace Transformation Overview
- Tren transformasi workplace di industri perbankan
- Perubahan model kerja dan digital workplace
- Future of banking operations
- Agile working culture
2. Operational Resilience Framework
- Konsep operational resilience
- Critical business services identification
- Resilience mindset dalam operasional bank
- Integrasi resilience dan governance
3. Business Continuity & Crisis Readiness
- Business Continuity Management (BCM)
- Crisis management awareness
- Incident response strategy
- Disaster recovery concept
- Operational disruption handling
4. Digital Transformation & Operational Efficiency
- Digitalisasi proses operasional
- Workflow automation
- Paperless operation strategy
- Productivity improvement melalui teknologi
- Data-driven operational management
5. Operational Risk & Cyber Awareness
- Risiko operasional di era digital
- Cyber risk awareness
- Fraud dan human error mitigation
- Data confidentiality & information security
- Early warning operational risk
6. Adaptive Leadership & Workforce Readiness
- Leadership dalam masa transformasi
- Managing change effectively
- Kolaborasi lintas fungsi
- Employee adaptability & resilience
- Building high-performance culture
7. Governance & Compliance in Transformation
- Good Corporate Governance (GCG)
- Compliance dalam transformasi operasional
- Regulatory expectation terhadap operational resilience
- Internal control strengthening
8. Case Study & Practical Simulation
- Studi kasus gangguan operasional perbankan
- Simulasi business disruption
- Workshop resilience strategy
- Analisa operational incident
- Penyusunan action plan transformasi workplace
Participants
- General Affair
- Facility Management
- Office Management
- Operational Management
- Operational Risk Management
- Business Continuity Management
- Enterprise Risk Management
- Human Capital
- Human Resources
- Organization Development
- Change Management
- Culture Transformation
- Workplace Management
- Digital Workplace
- Information Technology
- IT Governance
- IT Infrastructure
- Cyber Security
- Information Security
- Digital Transformation
- Project Management Office (PMO)
- Strategic Planning
- Perencanaan & Pengembangan Bisnis
- Business Process Management
- Service Management
- Facility & Asset Management
- Vendor Management
- Procurement
- Compliance
- Internal Audit
- Legal
- Corporate Secretary
- Risk Management
- Branch Management
- Branch Operations
- Seluruh Unit Bisnis dan Pendukung
- Direksi
- Komisaris
- Komite Manajemen Risiko
- Komite Teknologi Informasi
- Komite Transformasi Digital
- Satuan Kerja Manajemen Risiko
- Satuan Kerja Teknologi Informasi
- Satuan Kerja Audit Intern
- Satuan Kerja General Affair
- Satuan Kerja Pengadaan
- Unit Business Continuity Management (BCM)
- Unit Disaster Recovery Plan (DRP)
- Unit Transformasi Organisasi
- Unit Pengembangan Infrastruktur dan Workplace
- Unit Operational Excellence
Method
- Pre-test
- Presentation
- Discussion
- Case study
- Post-test
Facilities
- Ruang Meeting Representatif
- Sertifikat Pelatihan Resmi
- Instruktur Profesional & Berpengalaman
- Training Kit Eksklusif
- Souvenir
- Pick Up Participant (Yogyakarta)
