Business English For Secretaries

• Dealing regularly with clients and documentation, requires a knowledge of business terminology. This course is designed to provide English language skills training within the context of a business environment, and is particularly suitable for secretaries and PA.

OBJECTIVE

• Improving your English language skills in contexts relevant to your role
• Recognising the key functions of your role
• Receiving individual feedback on your language skills
• Perfecting your skills in English to be more effective and efficient in your job
• Building on your skills in preparing meetings, business trips, conferences and other events
• Increasing your confidence when using English with visitors and colleagues
• Fast tracking the development in your overall language ability

COURSE OUTLINE

1. The Role of the PA/Secretary
   • Defining and developing the role of the PA/Secretary
   • Describing the most important challenges & how to overcome them
   • Planning for development
2. Effective Communication
   • Interacting with others
   • Defining and developing the role of the PA/Secretary
   • Relevant vocabulary for different company functions (HR/Finance etc)
   • Making plans and diary arrangements
3. Dealing with visitors
   • Welcoming, Introductions and Greetings
   • Making small talk
   • Checking and clarifying arrangements
4. Organising a conference or event
   • Planning the event
   • Writing to participants and delegates
   • Circulating information
   • Collating requirements
   • Clarifying requirements – ordering equipment
   • Dealing with the Venue – precise and clear instructions
   • Complaints and apologies
5. Communicating in writing
   • Emails and short notes
   • Formal and informal letters
   • Report writing
   • Diplomatic language
   • Clarity and conciseness
   • Summarising and concluding
   • Taking minutes of a meeting
   • Writing up the minutes
6. Telephoning
   • Simplicity and clarity
   • Pronunciation
   • Making suggestions and proposals
   • Taking notes and messages
   • Using your voice effectively
7. Practical application
   • Relevant role-plays and practice
   • Individual and group feedback
   • Sharing ideas and experiences with others
   • Discussion of Cultural factors when dealing with other nationalities